Q: Why a Neighborhood Service Coordinator?
The Neighborhood Service Initiative is a new way of coordinating multi-agency work. The Neighborhood Service Initiative:
- Places accountability with a single person in each Ward at the point of service;
- Works in partnerships among agencies; and
- Works in partnership to support the community and community organizations.
Q: How will Neighborhood Service Coordinators work?
NSC's will work in essentially the following two-step process:
- S/he will focus on service requests requiring coordination of two or more District agencies;
- For complex issues, s/he will convene the Core Team to problem solve, analyze, and plan; and, for less complex issues, s/he will coordinate the response and hold the Core Team accountable to deadlines and service standards.
Q: What about 727-1000?
Citizens are encouraged to call 727-1000 for all service requests that involve one agency. Recurring neighborhood problems and complex problems, where there is more than one issue that needs to be addressed, will come to the attention of the NSC.
Q: To whom is the NSC directly accountable?
NSC's and their supervisor, the Executive Director of Neighborhood Services, are accountable to the Mayor and City Administrator for delivering on coordinated actions.
Q: What is the role of a Citizen in Neighborhood Service coordination?
The role of a citizen in the Neighborhood Service Initiative is to be the "eyes and ears" of accountability, be involved in their community and help mobilize their neighbors to address issues in their neighborhood. In partnership with the District government, together we will build clean, safe, economically vibrant and healthy neighborhoods.
