Description/Schedule of Service

Requests for grass and weed mowing should be made immediately to the City-Wide Call Center at (202) 727-1000. Determine and describe the specific location of the problem (i.e. median strips, gateways, circles around monuments). A service request will be put into the Hansen tracking system, and the resident will receive a service request number.

Scheduled Response Time

• Investigation — 3 days
• Resolution — 15 days

(April-November)

Further Action

DDOT's standard is to investigate reports within 3 business days and resolve problems within 15 business days. Call the Mayor's Hotline at (202) 727-2980 if the problem hasn't been resolved by the specified date of completion. Please reference your service request number.