Description/Schedule of Service

Requests to have potholes filled should be reported immediately to the City-Wide Call Center at (202) 727-1000. Indicate the pothole location (i.e. address, intersection) and describe the severity of the pothole problem (i.e. depth, width, number of potholes in one location). A service request will be put into the Hansen tracking system, and the resident will receive a service request number.

Scheduled Response Time

• Resolution — 3 days (72 hours)

Further Action

DDOT's standard is to repair potholes within 3 business days (72 hours) of the time they are reported. Call the Mayor's Hotline at (202) 727-2980 if the pothole hasn't been repaired by the specified date of completion. Please reference your service request number.