Requests for sidewalk repair should be made immediately to the City-Wide Call Center at (202) 727-1000. Identify the specific location of the problem on the sidewalk and describe the type of sidewalk (i.e. concrete or brick). Provide information as to the severity of the damage (i.e. cracked or broken, missing bricks, tree roots pushing up through the sidewalk). A service request will be put into the Hansen tracking system, and the resident will receive a service request number.

Scheduled Response Time

• Investigation — 1-10 days
• Resolution — Temporary (emergency) repairs 5-7 days
• Permanent resolution depends upon the findings of the investigation
• Permanent repairs require a longer timeframe and depend upon funding availability

NOTE: A "new" sidewalk request requires a majority petition and a public hearing.

Further Action

DDOT's standard is to resolve sidewalk repair requests within 25 business days of the time they are reported (up to 10 days to investigate and an additional 15 days to resolve).