Description/Schedule of Service

Requests for street/alley/sidewalk repair need to be submitted immediately to the City-Wide Call Center at (202) 727-1000. Street repair includes alley paving, sidewalk replacement, and street construction activities. Identify the specific location (i.e. address, intersection) and the specific repair problem (i.e. uneven pavement, numerous potholes). Describe the street/alley/sidewalk paving material (i.e. concrete, asphalt, brick). A service request will be put into the Hansen tracking system, and the resident will receive a service request number.

Scheduled Response Time

• Investigation — 30-90 days (scheduling required)
• Street construction activities are determined and budgeted based on a pavement condition index survey and other pertinent factors. Actual work begins following funding and contract approval processes.

Further Action

DDOT's standard is to resolve non-emergency street repair problems within the context of its annual federal and local budgets. Call the Mayor's Hotline at (202) 727-2980 if you do not receive a report on the status of your repair request.